Esri Lebanon Website

Esri Lebanon Support.

Esri Lebanon's support service is dedicated to providing timely and expert assistance to our users with all the information and guidance they need to achieve their objectives with Esri GIS software. Starting July 1, 2026, all support requests must be submitted through My Esri (Support → Request Case). If you contact us by phone, WhatsApp, or email, we may help with initial troubleshooting, but a My Esri case is required to track and resolve your issue.

Request a Case

Submit support requests through My Esri → Support → Request Case (desktop or mobile). Esri Lebanon technical support: Monday–Friday, 8:00 am–5:00 pm (EL holidays excluded). Call +961 1 929 708 for initial guidance; a My Esri case is still required.

My Esri — Request Case

Submit your case through My Esri

All technical support requests must be opened in My Esri. You can request a case from your computer or mobile phone. Download the Esri Support app for additional options. Follow the steps below:

Use your ArcGIS account with caller authorization to sign in to My Esri and access technical support services.
Provide detailed information about the issue you are experiencing (Product information, Error messages, Troubleshooting steps). The improved support experience helps users submit clearer and more complete technical requests.
Before submitting the case, the new AI-enhanced support experience analyzes the issue description and provides instant troubleshooting recommendations based on Esri’s technical support knowledge base. AI-generated recommendations help identify possible solutions before submitting the case.
If the issue is not resolved, continue with the case submission process by providing
Note:

Esri Lebanon support team will review and respond to the submitted request.

Knowledge Base

The Knowledge Base includes several sections to assist users. The Bugs section addresses known software issues with workarounds and solutions, while Deprecation provides information on features slated for future removal. Enhancements highlights new features under review by our product teams. Technical Paper provides informational documents about Esri's solutions, products, and services.

New Videos

In theNew Videos section, you will find the latest videos covering Esri news, updates, and features. Stay informed about new product releases, software updates, upcoming events, and insightful tutorials.

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Customer service

Technical support

Call us

+9611929708

Submit your case through My Esri

Note:

Knowledge Base

New Videos

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